Service Now Case Study
ServiceNow ITSM & CMDB for better visibility and management of IT and ServiceDesk
Situation
The Client, A leading retailer in Healthcare Industry with global operations was using ServiceNow to manage their custom business needs and wanted to expand there use of ServiceNow product line to streamline and optimize their global business operations.
Few of the prevailing challenges
- No clear picture of current IT hardware and software assets
- Siloed organizational data
- Non- Availability of real-time data and insights.
- Delayed IT strategic decisions due to incomplete visibility into IT infrastructure
- Poor user experience created hindrance in the digitization process
- Manual and Mundane business processes managed by legacy tools
Solution
- Global ITSM & CMDB implementation including UK, Europe and AsiaPac businesses across multiple business functions (Finance, IT, Service Desk, Payroll, Stores)
- Created SerivceNow Custom Apps for automating manual processes
- CMDB Health Dashboard, Reconciliation, Lifecycle Management and Populating by integrating with Snow
- Implementation of Virtual Agent and Service Portal
Business Benefits
- Real-time data and insights on Configuration Items (Software and Hardware assets)
- Powerful Visualization and Reporting.
- Process automation reducing the manual effort by 65% across business functions
- Complete and compliant single system of record for business-critical processes.
Product Case Study
The UK base Fintech company, supplies quality used vehicles and finance to customers who have been declined elsewhere, even with poor/bad credit histories. They lend money and make their own decisions.
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Hi-Tech Case Study
A pioneer in the technology industry with over 40 years of experience, is a premier global supplier of touch solutions including touchscreen
components, touch monitors, and all-in
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