During the Business Digital Transformation (BDT) for one of the FinTech clients, which included
modernization of 20+ legacy applications, Ezycon proposed to set up a 24*7 application and infrastructure support
model to support business continuity and growth. This was in alignment with Client's long-term objective of moving to
new-edge solutions with minimal disruption to business operations.
Client: Car Dealership & Lending Firm
Country: UK
Industry: Fin Tech
Engagement Type: BDT / Staff Aug / Project Based / Technology Consulting
The Challenge
The client’s business was growing at a rapid pace. Existing systems were not fit to
support this growth. However, existing applications needed to be well-supported and performant until the sunset
timeline. Some of the challenges faced by the Client are below:
Lack of process-oriented approach resulting into people dependency, keeping business at risk all the time.
Absence of key operation metrices like First Contact Resolution Rate (FCRR), Mean Time to Resolve (MTTR) etc.
Lack of well-defined and measured SLAs and SLTs.
Few legacy applications running on outdated technologies cause business risk.
Some processes require manual intervention and high cost of ownership.
No round-the-clock assistance, ensuring that customers can access help whenever they need it, regardless of time zones.
Business users needed help in user Training and Onboarding.
Drive to accomplishment
In collaboration with our Client, Ezycon proposed an end-2-end Application Managed
Service (AMS) including 20+ applications and Client's complete on-premises and Cloud infrastructure. The goals was
to streamline the support process, stabilize the existing applications and reduce the cost of support and operations
by 25% year on year.
Followings are some of the works carried out by Ezycon team:
Led the Client's organizational change management process to adapt to ITIL standards and processes (Incident
management, Problem management, Change Management)
Established a joint Service Integration and Management office focusing on IT infrastructure library (ITIL) process
integration and standardization.
Documented the business processes, technology implementation and process baseline of more than 20+ applications
during the transition phase and created a knowledge management portal.
Set up an Academy for the Client with proven Knowledge Management framework to enable business ready resources at
an optimum cost. This resulted in minimal business impact due to ramp-up / ramp-down of the team.
24 x 7 Application Management & Support Services
Preventive maintenance - Root-cause analysis (RCA) for recurring issues
Application monitoring and implement changes through change management process
The Outcome
The implementation of process-oriented AMS yielded remarkable results
1. Reduced total cost of ownership for Client as AMS cost reduced by 25% at the beginning of Year 2
2. Reduced recurring high priority incidents by 20% in the first year of AMS
3. Mitigate risk by 'Shift left' approach detected flaws at early stage, and provided more than 50 L1 knowledge
articles to the service desk teams for improving triage, ticket prioritization, and assignment, thereby improving
customer satisfaction to 95%+
4. Quick issue resolution and guidance from support teams enable users to work efficiently and complete tasks
without interruptions, boosting overall productivity.
5. Businesses can concentrate on their core activities and goals instead of diverting resources and efforts
towards troubleshooting technical issues.
Contact us today and embark on a digital journey like never before. Let's redefine
your online presence together.
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Solution Name
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Solution Name
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Solution Name
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Mobility Technologies
“With 58% of market share of the world, Mobile devices have surpassed desktop usage (39%) and became
omnipresent in all walks of our lives, also becoming the largest entry point for any person into the
technology ecosystem and your business in the world.”
Any small device which allows the user to do computing on the go with small form factor and an emphasis on
mobility comes under the definition of mobile technology, with 58% users share of the world, mobile devices
have come a long way alongside in surpassing the desktop users which currently holds around 30-40%.
So, it's no coincidence that in recent times mobile has been a major entry point for everyone into technology
with mobile devices coming in every price range as well as being omnipresent in everybody's lives.
And In these fast times, every business needs to have their mark on the audience digital footfall and to do
so they need to create their brand on web & mobile, web being device agnostic and mobile having different
operating systems like android & iOS.
We will help you choose and build the right solution for your need.
React Native
Developed by Facebook, react native is the most used framework out there with 40% share, it is safe to
say why it’s a fav. For native cross-platform development, it is ahead of frameworks like cordova, flutter
etc.
By building app with the react native, it allows the code to be used between platforms resulting in lower
dev. Cost and implementation time. With one code which works between android, iOS and web. With such a
device agnostic approach the code as well as the application becomes easy to access for user and for devs
to implement & modify.
Its cross-platform compatibility allows developers to use a single code base for multiple platforms.
While its modular structure supports seamless use of modules across several APIs, GPU instead of CPU
offers powerful application performance. At Ezycon, we provide a range of custom app development
services based on our customer requirements and support them to maximise ROI and reduce the onboarding
time allowing the companies to take advantage of usability and functionality.
Android
Developed by google and available under open-source model android is the largest mobile OS taking almost
+70% of the market share and available across wide variety of devices ranging from large devices to small
across price range from affordable to the highest in the class.
With such a large share of the market it is safe to assume building apps on android helps in reaching
larger audience in any market segment across the globe. With the native features these apps provide the
best UX, alongside a thriving ecosystem which works on the playstore of android, the audience reach is
immense.
Our Android application development services support seamless customisation and integration with existing
business software.
At Ezycon, we put our customers' business priorities and security at the heart of our development.
Therefore, our bespoke integrations, features and rapid and easy growth allow businesses to use the app as
quickly as possible.
iOS
Developed by apple and available only on devices built by apple, Apples’s iOS is 2nd largest(28%) mobile
OS in the market Mosty included in high end devices which are top of the class in their market segment and
also considered one of the best devices regarding consistency, experience and ecosystem implementation.
Considering android is the largest OS out there, but not all the markets have the largest android users,
in those markets building the iOS apps are a must to reach the largest audience.
At Ezycon, we ensure easy integration and scalability for your business application throughout the
development cycle.
We can support you with securing enterprise data, compliance, generating revenue through the App store,
and achieving ROI.
Our Technologies
Backend
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Frontend
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Cloud & DevOps
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Related Services
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Organization transformation is the method used by us to help your company to prosper in the digital
era. This is done by analyzing customer outcomes and enabling people.
Technology Consulting
The role of technology is far greater than serving businesses and customers. It is reshaping the way
businesses are run and the way customers interact with solutions.
Our Salesforce Practice
Discover how Ezycon can create digital experiences that transforms and optimises your business with
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